crn77's Privacy Policy
Your personal information is our highest priority. This policy describes in detail how crn77 collects, uses, and keeps your information secure.
1. Introduction
crn77 ("we", "our", or "platform") is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the security of their personal information.
This Privacy Policy ("Policy") explains how crn77 collects information during your visit, registration, and use of our website crn77.cam, what it is used for, where it is stored, and how it is kept secure.
By using our platform, you are considered to have given your consent to the terms described in this policy. If you disagree with any part of this policy, please contact us or stop using the platform.
This policy applies only to individuals aged 21 or older, as detailed in our Terms and Conditions.
2. What Information We Collect
crn77 may collect the following types of information in order to provide you with the best gaming experience:
Personally Identifiable Information
When you register or create an account with crn77, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport number (for KYC verification)
- Residential address
- Username and password (in encrypted form)
Financial Information
We collect and verify the following information for transaction processing:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Record of bonuses and promotional offers received
Usage Information
To improve the platform, we may automatically collect the following information:
- IP address and device identifier
- Browser type and version
- Pages visited and time spent
- Game play history and betting patterns
- Cookie and session data
3. Purpose of Using Information
crn77 uses collected information only for the following legitimate purposes. Personal information is not sold to any third party without your consent.
- Account Management: Completing the registration, login, and account verification process.
- Transaction Processing: Completing deposits and withdrawals securely and keeping records of financial transactions.
- Customer Support: Resolving your complaints and questions promptly and managing 24/7 live chat support.
- Promotional Communications: Informing you about bonus offers, promotions, and updates with your consent.
- Fraud Prevention: Identifying suspicious activity and ensuring the security of the platform.
- Legal Compliance: Complying with applicable laws and regulations and meeting the requirements of regulatory bodies.
- Platform Improvement: Continuously improving service quality by analyzing user experience.
- Responsible Gaming: Protecting users' interests by monitoring unusual gaming behavior.
4. Information Sharing and Disclosure
crn77 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:
Service Provider Partners
Limited necessary information may be shared with payment processors (bKash, Nagad, Rocket, Upay, banks), game software providers, and technology support companies. These partners operate under strict confidentiality agreements and the purpose of data use is defined.
Legal and Regulatory Requirements
We may be required to disclose information to comply with court orders, legitimate requests from government agencies, or applicable legal obligations. Where possible in such situations, we will notify you in advance.
Fraud and Security Investigations
Information may be shared with relevant authorities in connection with investigations into suspected fraud, money laundering, or cybercrime. This is necessary for the safety of all users.
Business Changes
In the event of a merger, acquisition, or change in crn77's business structure, user information may be transferred to the new entity. You will be notified in advance, and the protections of this privacy policy will remain in place.
5. Cookies and Tracking Technologies
crn77 uses cookies and similar tracking technologies to improve your browsing experience and ensure the functionality of the platform.
Essential Cookies: These are necessary for the core functions of the platform — maintaining login sessions, managing security tokens, and remembering language preferences. These cookies cannot be disabled.
Analytical Cookies: These collect information to understand platform usage and improve service quality. These cookies can be managed from your browser settings.
Functional Cookies: Used to remember your preferences, theme, and personalized settings. Disabling these may reduce some features.
You can control or delete cookies at any time from your browser settings. However, deleting all cookies may cause some platform features to not work properly.
6. Information Security Measures
crn77 uses industry-standard security technology to protect your personal and financial information. Our security framework is as follows:
SSL Encryption
All data transfers are secured with 256-bit SSL/TLS encryption, which keeps communication between your browser and our servers completely safe.
Secure Data Storage
Stored data is kept in encrypted databases. Passwords are never stored directly — only in encrypted hash form.
Two-Factor Authentication
You have the option to use two-factor authentication (2FA) for added security on your account, which prevents unauthorized access.
Access Control
Only authorized individuals among our staff can access user information, and all such access is always logged.
Even so, no method on the internet is 100% secure. We strive to ensure the highest level of protection, but our liability in the event of any data breach is limited. If you experience any security issue, contact us immediately at [email protected].
7. Your Rights and Choices
As a registered user of crn77, you have the following rights over your own personal information:
- Right to Access: You have the right to know what information we hold about you. Upon request, we will provide the complete information within 30 business days.
- Right to Rectification: If any of your information is incorrect or incomplete, you can request a correction. Contact us via live chat or email with the correct information.
- Right to Erasure: In certain circumstances you can request that your personal information be deleted, however some information must be retained for a specific period due to legal obligations.
- Right to Object to Processing: You can object to your information being used for marketing purposes. After receiving your request, we will immediately stop promotional communications.
- Right to Data Portability: You can request that information associated with your account be exported in a common format.
- Right to Opt Out of Marketing Communications: You will have the option to unsubscribe from promotional emails or messages at any time.
To exercise any of the above rights, contact our 24/7 live chat support or reach us at [email protected]. We will process your request as quickly as possible.
8. Data Retention Period
crn77 retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:
Active Account Information
All personal and financial information is retained for as long as your account is active. Even after you close your account, some information must be kept for a specific period in accordance with legal obligations.
Financial Transaction Records
Records of deposits, withdrawals, and betting history are retained for an extended period in accordance with financial regulations. Even after an account is closed, these records may be provided to regulatory bodies upon request.
Inactive Account Information
Information for accounts that have been inactive for a long period is reviewed periodically in accordance with our data retention policy. Before deleting any information, we will attempt to contact and notify you.
9. Protection of Minors' Information
crn77 is strictly not intended for anyone under the age of 21. We do not knowingly collect personal information from any person under the age of 21.
We follow an age verification process at the time of registration. If we become aware that a minor's information has entered our system, that account will be closed immediately and the relevant information will be deleted.
If you believe a minor is using our platform, please notify us immediately at [email protected]. Detailed guidance for parents is available on our Responsible Gaming page.
10. Policy Changes and Updates
crn77 reserves the right to update this privacy policy as needed. The policy may change for the following reasons:
- Changes in laws or regulations
- Addition of new services or technologies to the platform
- Improvements to security practices
- Based on user feedback and suggestions
For significant changes, we will notify you at your registered email address and display a notice on the platform. Continuing to use the platform after a change is considered acceptance of the updated policy.
The history and dates of policy changes will be kept on this page. The date of the latest update will be mentioned at the top of the page.
11. Contact Us
If you have any questions, concerns, or requests about this privacy policy, please get in touch with us. Our privacy team is always ready to answer any of your queries.
Contact Us
After receiving your privacy-related request, we will respond as quickly as possible. For more information, visit our FAQ page or read our Terms and Conditions.